Returns and Refund Policy

At Packee.com.au, we aim to ensure complete customer satisfaction with your purchase. We encourage you to review our Refund, Return, and Repairs Policy before making a purchase from Packee.com.au. This policy outlines your rights under the Australian Consumer Law. If you need to return a product, we are committed to making every reasonable effort to assist you.

Returns and Repairs

Returnable Items

We will accept returns for:

• Unwanted products in unused, unaltered condition with their original, undamaged packaging.
• Defective products for refund, credit, or exchange.

Goods must be returned within 30 days from the day after the date of delivery. This timeframe may vary depending on the type of product and the price paid.

If any product cannot be easily returned due to its size or fault, please contact our team at sales@packee.com.au, and we will do our best to assist you.

Non-Returnable Items

We do not accept returns on products that have been used. If you have any questions, please contact our team at sales@packee.com.au.

Change of Mind

Please choose carefully as refunds are not normally provided where you have simply changed your mind, made a wrong selection, or found the goods cheaper elsewhere. We recommend you carefully preview any orders before adding them to your shopping cart.

Goods Damaged in Transit

If any goods arrive damaged, please contact sales@packee.com.au as soon as possible. Packee will assess the situation and provide a reasonable solution. Damaged goods must be returned in the condition received with all original packaging, accessories, and manuals.

Please note: No signed goods will be accepted as damaged in transit if signed for from the shipping company. Signing the delivery note indicates that you have received the goods in good working condition. We recommend inspecting any product delivered to you or collected from a Packee store immediately.

Refunds

Refunds will be processed by Packee within 7-10 business days via bank transfer, regardless of the original payment method.

Return Shipping Cost

The customer is responsible for all return shipping costs. No return shipping label will be provided.

Contact Us

If you have any questions or concerns regarding your order, please contact us at sales@packee.com.au.

Return Address

Packee Returns [ORDER NUMBER]
115A Silverwater Road
Silverwater
NSW 2128

Please include your order number on the return for us to better locate your item.

Restocking Fee

Packee does not charge a restocking fee for returned products.